Zzeem, associations are our business


Professional Association Management

Zzeem provides business resources, event management and management consultation for associations of all sizes. Whatever your size or budget, Zzeem has a custom, modular solution that is a perfect fit for your organization.

Back-Office Support

Short on in-house resources? We can build you a back office, and staff it for you.

Managed Services

Do you have some in-house resources but need to fill in the gaps? Our skilled team of professionals can add their expertise to your team.

Leadership Coaching

Searching for the professional skills that are known to drive winning service organizations? We can coach your Board Members and Leadership Teams to success.


Attracting and Retaining Members: A Case Study in Member Value (Webinar Interview with Rick Firth)

The 2016 Benchmark Survey for Membership Organizations revealed 16 elements for success. Here are 3 of them:

  • Have a member marketing plan
  • Have a budget for member recruitment
  • Ensure all staff and directors know your member value proposition and can articulate it

Interestingly, the majority of the survey respondents do not have all 3 elements. Rick Firth has taken his association a great distance by using association-leading tactics and by refusing to say “we can’t”.

Tune in to this webinar as Erin Roberts interviews Rick Firth, the CEO and President of Hospice and Palliative Care Ontario.

Speaking Engagements

Join Erin Roberts in Toronto at the CSAE National Conference on October 27. She’s talking about “How to Inform Your Board in 5 Minutes or Less: Effective management reporting for smart people who hate numbers”.

Join Erin Roberts in Toronto at the CNAR Conference on November 1. She’s talking about “Information is Power: Effective data collection and management reporting”.

HPO Survey


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