Zzeem Workshops for Board Members and Executives

Download Information About This Workshop

Download Related Articles

Find out About Other Zzeem Workshops

Test Your Member Value Proposition with the Zzeem Scorecard

Join our Workshop Mailing List

Member Services: What Have you Done for us Lately?

Is your member satisfaction rate 80% or higher?

Recent analysis by Randy Park suggests that organizations with a member satisfaction rate of 80% are sustainable but those with a satisfaction rate of 75% or lower are in decline. Click this link to find out more about the model: http://www.thinkingforresults.com/pdf/Associations-DA.pdf

Even at 75%, your organization may be in the danger zone.

At this workshop you‘ll find out what you can do to achieve high member satisfaction. Can you afford not to? If member services and how your members perceive them are important to your organization you want to attend this workshop. Add your name to our mailing list or call us at 416.410.5867 x101.

What did Participants say About This Workshop?

  • "Really good. Fast-paced and informative"
  • "I learned a lot"
  • "It gave me a new way of looking at our value proposition to our members"

How did Participants Rate This Workshop?

  • Participants gave the workshop a score of 4.6 out of 5 (93%) for content, delivery, applicability and quality of workshop materials.
  • 100% of participants said they would recommend this workshop to their peers

Do you Want to Build an Irresistible Value Proposition for Your Members?

You'll Learn...how to kick-start your planning process
You'll Take Away...a prescription to make your member value proposition irresistible

This Zzeem Workshop will explore the four stages involved in developing outstanding member services.

One Assessing Your Current Situation
  • What services do you provide now?
  • How do you deliver them?
  • What works well for you?
  • What needs improvement?
Two Envisioning Your Ideal Future
  • In a world with no obstacles, what would your organization look like?
Three Identifying the Obstacles
  • What stands between you and your ideal future?
Four Brainstorming the Solutions
  • Create the action steps to knock down the obstacles.