Member surveys can be used to address a variety of objectives. In this blog I look at the benefits that can come from three types of surveys. When I talk to member-based organizations about survey research, it’s often a low priority item. After all, they argue “we have our fingers on the pulse of our…
April 12-18th is National Volunteer Week – the Oscars of the non-profit world – where organizations across Canada “recognize, celebrate and thank Canadian volunteers”[1]. There is no question that volunteers are the backbone of High Performance Member OrganizationsTM. They are a vital human resource and major contributor to its overall success by providing leadership and…
Are you missing key HR talent? Don’t have the revenue to hire the team you need? Associations strive to represent their members and provide them with optimal member value and excellent service. In the initial stages, many associations achieve this with the help of one or two staff members. As the organization matures, the demand…
How to Inform your Board in Five Minutes or Less! You may have heard me say – High Performance Organizations have boards that make good decisions. Typically management provides information to assist with the decision-making process. Unfortunately, many boards receive too much information that’s poorly organized – derailing timely and effective governance practices. Complicated financial…
—6 Tips to save time and money Association management companies (“AMC”s) provide operational support for small membership organizations– typically with an all volunteer board, no office and no full-time staff. These firms manage the day-to-day operations of the organization on behalf of the board. When it’s done well, it’s a seamless service. Members call or…
Vision, Mission, Member Value – Oh my! I always suspected these were a load of crap but over the years, I have gained a deep appreciation of the importance of having thoughtful mission and vision statements that align with clearly defined member value propositions. Frequently member organizations write mission and/or vision statements –that are vague…